WELCOME TO HEARTLAND PRODUCTS!
Since 1986, we have been providing a better alternative for the supply of precision machined parts. From a single prototype to continued production runs, some of America's most well-know companies from the Automotive, Military, Medical, Dental and Food industries have worked us.
Based in Chicago, Illinois, our company has evolved from a one-man shop to a full service, modern precision machine shop with over 9,000 square feet of production facility.
We only invest in "state of the art" equipment. Our experience in the production of tools, fixtures, dies, molds, prototypes, and special machinery combined with our understanding of the requirements in the tooling industry makes us a natural addition to your team.
We work in virtually all materials including, but not limited to: Plastic, Aluminum, Stainless Steel, Cast Iron, Bronze, Brass, Tool and Carbon Steel.
One of our most important assets is our staff, dedicated employees who possess skills developed by years of experience to meet the high standards of our customer. With commitment and dedication we provide what you expect, competitive price and timely delivery.
Our contact information:
Heartland Products Inc.
P.O. Box 504
Wheeling, Illinois 60090
Our shipping charges are based on standard UPS or USPS rates (where applicable), which are based on package weight, size and distance shipped. Please be advised that we will not ship certain items (due to size and/or weight) via USPS. UPS may not deliver on Saturday or Sunday in your area; therefore, the actual delivery date may differ from the estimated transit time. Orders for items that are in stock are usually shipped the next business day, excluding weekends and holidays. Orders placed before 2:00 p.m. ship out Monday through Friday around 4:30 p.m. (Eastern Standard Time). Periodically, situations occur where we may be out of stock of certain items. In those situations, the delivery time may vary until the stock is replenished.
For faster delivery, UPS offers 3rd Day Select, 2nd Day Air and Next Day Air. Express orders are given top priority and are typically shipped same/next day, excluding weekends and holidays. These express orders ship out Monday through Friday around 4:30 p.m. (Eastern Standard Time). Typically, an express order placed prior to 2:00 p.m. (Eastern Standard Time) will ship out that same day.
Tracking Your Order
After your order has been processed, you will be sent a tracking number via the email address you provided. Due to the volume of shipments processed, we ask that you track your shipment online before calling our office for assistance.
Refunds, Returns and Cancellation Policies:
Heartland Products will issue a full refund on all merchandise cancelled prior to shipment. No order is permitted to be cancelled after shipment.
In order to return merchandise, you must first contact the Heartland Products within thirty (30) days of the receipt of your order. Heartland Products must receive the returned merchandise within fifteen (15) days. All merchandise must be returned in its unassembled, original condition at your expense.
Exchange or Refund
If the returned merchandise is determined to have a manufacturer defect, the item(s) will be replaced at the cost of Heartland Products. Exchanges take approximately one to two business days to process and reship the merchandise after receipt of the item(s). There is no refund on shipping. Refunds are always issued back to the credit card used to purchase the initial order. In the case of the initial order being paid by check or money order, Heartland Products will issue a refund check for the amount. Refunds take approximately two business days to process a credit back to a credit card and approximately one to two business days to issue a refund check.